Return Policy

At Ramos & Strapp, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we’re here to help.

Returns

We offer a 14 days return policy from the date your order was placed. To be eligible for a return, your item must be unused, in the same condition that you received it, a non made-to-order piece and in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for the return shipping costs

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 5-7 business days, depending on your card issuer’s policies.

Non-Returnable Items

Gift cards and custom jewelry are non-refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at office@rnsgoldsmiths.com.